Frequently Asked Questions
Q: What is your check-in/check-out time?
A: Check-in: 3:00 p.m. | Check-out: 12:00 p.m.
Q: Can I request a late check-out?
A: You are always welcome to request a late check-out, but it cannot be guaranteed. If available, check-outs by 1:00 p.m. are no charge. Late check-outs from 1:00 p.m. - 3:00 p.m. will be charged $100. After 3:00 p.m., you will be charged for a full day.
Q: What are my transportation options to/from the airport?
A: You have several options for airport transportation: bus, subway, yellow taxi, and car service. View more information here.
Q: What is your payment policy?
A: Your reservation must be guaranteed with credit card. A deposit of 1 night room and tax is taken 48 hours prior to arrival by 3pm EST and is a non-refundable deposit. You must present the same credit card and a government issued photo identification at check-in. This will be used to cover any remaining room and tax charges plus a $250.00 incidental deposit.
Q: Will I be charged before arrival?
A: You will be charged your first night's deposit (room and tax) 48 hours prior to your arrival at 3pm EST. This charge will occur on the credit card you provided during the reservation process. Upon arrival, you must bring the same credit card in for security and verification purposes. You may also select another credit card for the remainder of your charges. Unfortunately, we do not accept cash, gift cards, or prepaid cards as a method of payment.
Q: Can I store my luggage for the day once I've checked out of the hotel?
A: Yes, we can store your luggage here for the day.
Q: How many floors and guest rooms does your hotel have?
A: Our property includes 7 floors with 48 rooms.
Q: Do you have wireless Internet in your hotel? Is it complimentary?
A: Yes, we provide complimentary wireless Internet to our guests.
Q: What are the closest subway stops by the hotel?
A: The closest stop to our luxury Brooklyn accommodation is: 4th Avenue & 9th Street Station - "F", "G" & "R" lines
Q: Do you honor AARP or AAA rates?
A: Yes, we are happy to honor AARP and AAA rates.
Q: Who should I contact to book group lodging?
A: Whether you need lodging for a small or big group, please fill out an RFP and someone will contact you to further discuss your inquiry.
Q: Are you a pet-friendly hotel?
A: Our property does not allow pets at this time.
Q: Do you have smoking and non-smoking floors?
A: Our entire hotel is 100% smoke-free. Violation of this policy will incur a $250 plus tax fee.